Join us in changing the logistics industry 

Want to play a role in battling the global corona pandemic? Help us assist our customers in the pharmaceutical and logistics industry deliver vaccines and other sensitive medicines in a timely and efficient manner.

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At Validaide you join an international team that supports our customers around the globe. As a fast growing company, we offer plenty of opportunities to further develop and grow your skills. We value your contribution, and we will support you where we can. 

Where you will work: As a result of the corona pandemic, we decided to become a fully remote team for now. When it is safe to do so, we intend to meet up in the Amsterdam area on a regular basis with the entire team in person.

Current Openings:

We are currently looking for two Customer Success Managers who will support our users with their digital transformation to our platform.

 

The first role will have more focus on customer support and implementation projects, whereas the second role has more focus on individual user onboarding and content creation.

Ideal candidates for both roles are social, analytical, possess an aptitude for learning and using new software, and communicate clearly and effectively.

Customer Success Managers

Customer Success / Support Manager

As Customer Success / Support Manager your main activities include:

  • Manage Implementation Projects  – You ensure new corporate customers successfully onboard and implement our application, for example by providing implementation guidance and support, training and guiding new users on how to use the platform. In this role you develop customer relationships that promote retention and loyalty.

  • Provide Customer Support - You will analyze and respond to customer queries via email and phone contacts, and align and report to your colleagues to ensure customer satisfaction. You identifying customer needs and help customers use specific features, and may also suggest improvements to our processes and application.

  • Collect and manage product feedback – Based on your interaction with users, you will develop a good understanding of their requirements and preferences and use this to give input to the product development roadmap.

Customer Success / Content Manager

​As Customer Success / Content Manager your main activities will be:

  • Analyze user onboarding and user experience (UX) - You will analyze and monitor the different stages of user onboarding, including acquisition, activation, retention, referral, and identify and implement areas for further improvements in the user onboarding process.

  • Content creation and communication – You will pro-actively develop content to guide our users with the onboarding of our application, for example with e-mail newsletters, help center articles, walk-throughs, webinars, blog posts, tutorial videos, social media posts, web site updates, case studies or white papers.

  • Collect and manage product feedback – Based on your interaction with users, you will develop a good understanding of their requirements and preferences and use this to give input to the product development roadmap.

For both roles we look for candidates with the following profile:

  • You have excellent communication and interpersonal skills, as you will need to easily empathize and interact with users and customers.

  • You are curious and eager to develop new knowledge and skills, for example to understand our customer needs and the solutions we offer.

  • You are service oriented with a can-do mentality, willing to take ownership and responsibility .

  • You have good project management skills; you can manage multiple tasks simultaneously.

  • You have excellent English language communication skills.

  • You may have a business education with interest in high-tech, or a technical education with a strong interest in the business side. (Bachelor or Master)

  • We especially value experience in web-based software applications or a logistics background, and thus a passion for logistics and digitization.

 

What we offer:

  • Startup team, flat hierarchy, cooperative and supportive mentality

  • Dynamic and international work environment where you can quickly develop your skills in a variety of areas with increasing responsibilities

  • Market-conform salary + pension + expenses (home office, travel) + bonus scheme + training budget

  • Supportive of periods of being a digital nomad

If you want to apply or would like to request more information, contact us at jobs@validaide.com