All the players of the Special Cargo industry in one place

We are looking for an outstanding Customer Success Manager with an additional passion and skillset in Content Marketing. As Customer Success Manager you will support our users with their digital transformation to our platform, working closely with global pharmaceutical manufacturers and logistics providers. In addition, you work on content marketing, including  updating our web site, creating case studies, etc. This combination provides a unique opportunity to further develop your skills and experience in the software industry.

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We offer a dynamic and international work environment, where you will work closely with your colleagues in Sales & Marketing, Customer Success Management and Customer Support.

Ideal candidates are social, analytical, have a creative and strategic mindset, possess an aptitude for learning and using new software, and are able to communicate clearly and effectively.

 

Job responsibilities:

 

The tasks of the Customer Success Manager include:

1. Manage Implementation Projects  – You ensure new corporate customers successfully onboard and implement our application, for example by providing implementation guidance and support, training and guiding new users on how to use the platform. In this role you may be the first point of contact within Validaide for our customers.

2. Provide Customer Support -  You will analyze and respond to customer queries via our ticketing system,  email and phone contacts, and align and report to your colleagues to ensure customer satisfaction. You identify customer needs and help customers use specific features, and identify specific needs customers have for improvements to our application.

3. Content creation and communication– In collaboration with your colleagues, you will pro-actively develop high-quality and engaging content to help shape our brand image and drive customer engagement. This content may be distributed across different formats and channels, such as our web site, blog posts, marketing brochures, white papers, videos, infographics, case studies, newsletters, social media and email campaigns.  

 

Your profile:

 

The ideal candidate for this role may have the following background and skillset:

• Excellent communication and interpersonal skills, as you will need to easily empathize and interact with users and customers.

• Solid creative writing and editing skills, preferably demonstrated by previous experience in content marketing, especially in the B2B SaaS industry.

• Living in the Netherlands, with excellent English language skills.

• Curious and eager to develop new knowledge and skills, for example to understand our customer needs and the solutions we offer.

• Service oriented with a can-do mentality, willing to take ownership and responsibility to support our users.

• Good project management skills; you can manage to work on multiple tasks simultaneously.

• Business education at Bachelor or Master level, for example in Business Administration, Economics, or Marketing & Communication, with interest in high-tech, or a technical education with a strong interest in the business side.

• We especially value experience in SaaS applications or a logistics background, and thus a passion for logistics and digitization.