All the players of the Special Cargo industry in one place

Where you will work: We currently have a hybrid working model, and expect to maintain this in the future. Most team members  combine working at our office in Utrecht with working from home. Our office is close to Utrecht Central Station, and in walking distance of the historic city center.

Sales & Marketing Manager

We are looking for a Sales & Marketing manager who will work closely with the co-founders to define and realize the next growth phase for our company. Your main goals are to create & identify business opportunities, manage the sales process with new clients and help us to grow our Validaide platform. You will also part of the Management Team, together with the CEO, CTO and Head of Delivery. Ideal candidates have prior sales and marketing experience in SaaS and/or pharmaceutical logistics.

Responsibilities include:

• Prospect new business opportunities for our Validaide software platform, particularly with pharmaceutical manufacturers and global freight forwarders;

• Develop, present and close commercial agreements with clients, including the legal terms & conditions for the delivery of our SaaS platform;

• Understand digitization and developments within the pharma logistics ecosystem with manufacturers, logistics providers, packaging providers and software vendors. Use your insights to further define our product and service roadmap and drive our commercial strategy;

• Create and execute on our marketing plan, including online marketing activities and participation in industry conferences.

Qualifications

To be successful and enjoy this position we expect you to have the following qualifications:

• Entrepreneurial mindset and excited about innovation and the opportunities for digitization;

• Ability to easily switch between strategic analysis and hands-on operational activities;

• Business development or sales & marketing experience in software applications based on SaaS business model;

• Drive and ambition to further improve our commercial processes and your responsibilities, for example to become our next Chief Commercial Officer.

• High level of curiosity with strong analytical skills and attention to details;

• Team player, people oriented, with excellent communication skills;

• Bachelor or Masters degree or relevant experience;

• Fluent in English;

• Living in The Netherlands, so it's possible to work with our team at the office in Utrecht approximately two days per week;

• It would be great if you have experience in the pharmaceutical logistics / cold chain industry, but this is not a must-have.

What do we offer?

• Working at a scale-up with the opportunity to gain a lot of responsibilities in a short amount of time and to make a significant contribution to the growth of our company;

• Based on mutual fit and interest, you could grow into the role of Chief Commercial Officer;

• International work environment, working with a global customer base and dynamic, international team of colleagues;

• Flexible working hours;

• Competitive salary package, performance bonus, plus potential stock options or share participation.

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Customer Success Manager ​

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We are looking for a Customer Success Manager who will support our global user base with the implementation of the Validaide platform. Ideal candidates are curious, analytical, flexible, and communicate clearly and effectively. 

We offer a dynamic and international work environment where processes and systems continue to evolve, so we look for someone who can quickly learn and adapt, rather than candidates with a rigid skillset.  
 

Responsibilities

• Provide Customer Support -  You will analyze and respond to customer queries via email and phone contacts, and align and report to your colleagues to ensure customer satisfaction. You identifying customer needs and help customers use specific features, and may also suggest improvements to our processes and application.

• Manage Implementation Projects  – You ensure new corporate customers successfully onboard and implement our application, for example by providing implementation guidance and support, training and guiding new users on how to use the platform. In this role you develop customer relationships that promote retention and loyalty.

• Collect and manage product feedback – Based on your interaction with users, you will develop a good understanding of their requirements and preferences and use this to give input to the product development roadmap

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A typical working day

Each working day will be different, but a typical day may look like this:

• You start your day by responding to some Customer Support inquiries, and of one of them you follow-up with our Development Team.

• You have a Teams meeting with a global airline for which you are responsible, and where you support with their data collection on the Validaide platform.

• After lunch you support a global manufacturer with the configuration their global transport routes in our application.

• In the afternoon you have a meeting with our Product Owner, to discuss some high-priority features for our application that you received from our customers. 

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Your Profile

• Excellent communication and interpersonal skills, as you will need to easily empathize and interact with users and customers.

• Curious and eager to develop new knowledge and skills, for example to understand our customer needs and the solutions we offer.

• Flexible mindset and comfortable in a dynamic work environment. Due to our growth our processes and responsibilities continue to evolve, and ideally you help to define and implement further process improvements.

• Service oriented with a can-do mentality, willing to take ownership and responsibility to support our users.

• Multi-tasker who can work on multiple tasks simultaneously.

• Excellent English language communication skills. 

• Business education with interest in high-tech, or a technical education with a strong interest in the business side. (Bachelor or Master)

• We especially value experience in web-based software applications or a logistics background, and thus a passion for logistics and digitization.

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What do we offer?

• Opportunity to make a significant contribution to the growth of our company and to further develop your leadership and management skills in a growing SaaS company;

• Very international work environment, working with a global customer base and dynamic, international team of colleagues.

• Flexible working hours;

• Competitive compensation package.

If you are interested in these positions, please send your application with motivation letter to jobs@validaide.com. We look forward to hearing from you!

We are currently looking for a Sales & Marketing Manager and a Customer Success Manager